Frequently Asked Questions
Find answers about ordering, payments, shipping, product guides, and general support.
Browse our products, add your selected items to the cart, proceed to checkout, choose your preferred payment method, and submit your order.
We currently accept GCash, GoTyme Bank, and BPI Bank transfers. Available payment methods are displayed during checkout.
Orders are confirmed after your payment has been verified by our team.
Shipping fees are calculated automatically during checkout based on your delivery location and order.
Delivery times vary depending on your location and courier availability. Tracking information will be provided once your order has shipped.
Yes. Every completed order receives a unique Order ID that can be used on the Order Tracking page.
Each supported product includes a QR code linking to its dedicated instruction page.
Storage recommendations vary by product. Always follow the instructions provided with your purchase and on the product guide page.
Use the Product Verification page and scan the QR code provided with your product to confirm authenticity.
Complimentary consultation is available before placing an order to help answer general product questions. Subject to doctor availability.
You can contact us anytime through Messenger or WhatsApp. We'll respond as soon as possible during business hours.
If your order has not yet been shipped, please contact us immediately. We'll do our best to assist you.
Still have questions?
Our team is happy to help with product information, ordering, and general inquiries.